Customer satisfaction is our goal at Stephen Bonanno Sandals

VERO BEACH LOCATION
Stephen Bonanno Sandals Signature Store
946 Beachland Blvd.
Vero Beach, Fl 32963
772-234-8377
Contact Online

CUSTOM SANDALS
Our sandals are all hand-crafted, one pair at a time, not mass produced. Please know your size before ordering, once you have placed your order, because they are all custom ordered, they can not be changed, cancelled or returned. Wait time can be from 2 to 12 weeks (depending on season and or annual sale promotions).

IN-STOCK SANDALS
In-Stock sandals can be returned for store credit.

APPAREL/ACCESSORIES
Should any item be the wrong size or fail to meet your expectations, simply return the merchandise to Stephen Bonanno Sandals in its original and unused condition within 2 weeks of receipt for store credit or merchandise exchange (subject to item availability).
Please note that all clearance items are final sale and can not be exchanged or returned once purchased.

Purchases/Web Orders
Our sandals are all custom made to your specifications, therefore, payment in full is expected before the sandal is put into production.

 
FAQ:

Are "Bonanno" sandals really comfortable?

• Made of 100% leather bottoms, a support shank between the soles and soft, supple kid-skin tops, they are truly amazing sandals. Like a baseball glove or your favorite pair of jeans, the more you wear them the better they get. That's why our customers always say:  "BONANNO's or barefoot!"

How long does it take to have a custom pair made?

• Currently our sandals are taking 4 to 6 weeks in production and then we ship out
• If you order during our two annual sales, expect up to 15 weeks

These dates can vary, give or take a week, but please remember, all of our sandals are hand-crafted, one pair at a time, not plucked from a pile of mass produced flip flops from parts unknown.

Are the sandals ever on sale?

• SUNFEST Sale: 4 day sale. In the Spring. We will post the dates on the web and via newsletters.
• BONANNO'S OR Barefoot Sale: 2 week sale. In September. We will post the dates on the web.
  

What is the difference between the Bonanno sandals and the others that look like them?

• The 'Bonanno" sandals are 100% natural leather with supple kid skin tops.
• The "Bonanno" sandals are the originals, designed for Jacqueline Kennedy back in the 1960s.
• The "Bonanno" sandals are a true B width.
• "Bonanno" sandals can be customized for that hard to fit foot. Sizes 5 to 14 half sizes included.
• With "Bonanno" sandals you can order just about every color under the sun.
• Stephen Bonanno Sandals has excellent customer service

Why settle for an imitation when you can get the original!

What if I have a narrow or wide foot, can I wear these sandals?

• Custom sizing is available through our Signature Stores only: Our sandals can be custom made to help fit your foot. However, it is important to note, they are not a narrow or wide sandal. We can go up or down one full size to help accommodate your needs. We are not a custom fitted sandal, we custom size to help suit your needs.

(example: for a narrow foot you can order: 7 bottoms with a 6 or 6 1/2 top, for a wide foot, 7 bottoms with an 7 1/2 or 8 top).

How can I clean the sandals if they get dirty?

• If it's leather: Use a quality leather cleaner and follow instructions on that product
• If it's cloth or ribbon: Warm water, a small amount of Wool-lite and with a soft brush, clean gently.
  

If there is a mix up with my order who do I contact?

• If your sandals were ordered through the Vero Beach Boutique call 772-234-8377

 

Do you stand behind your product?

• Absolutely. If you have a problem with your sandals due to a manufacturer's defect, send them directly to the factory with a copy of your receipt, or if that is not available the name of the location where your sandals were purchased and approx. date of purchase along with a detailed description of the problem, include your name, return address and phone number.

TTW Inc. Stephen Bonanno Sandals
882 SW Enterprise Way Stuart, Florida 34997
772-219-7629

If my sandals get too loose can I get them tightened, or if I wear out my soles or heels, can I get them repaired?

• Certainly! We have a repair department on site
• Tightening the tops: When you are ready for a resole, they will tighten the sandals back to the original size. If you are a custom size it is most important to let them know before the repair or you will get a straight size.

Send them directly to the factory, include a detailed description of what you want repaired, include name, return address and phone number.

TTW Inc. Stephen Bonanno Sandals
882 SW Enterprise Way Stuart, Florida 34997
772-219-7629

I need to get my sandals repaired, where do I send them?

• All repairs should be sent directly to the factory with the following information included:

Full Name, Phone number, return address, what store you purchased your sandals, what the repair is

TTW Inc. Stephen Bonanno Sandals
882 SW Enterprise Way Stuart, Florida 34997
772-219-7629

Where are the sandals made?

• All of our sandals are hand-crafted by our skilled cobblers in Stuart Florida. USA